READ WHAT OUR CLIENTS HAVE TO SAY...
We'd just like to say a big thanks to Rhy Pickering and the NSW Realestate property management team for the professional way in which they rented our latest investment property.
Rhy gave a spot-on appraisal for our newly purchased investment property at Boambee East. He advised us how to give the property a cheap and quick makeover, which resulted in us reaching 18% more in rent than the previous owner achieved.
The property was marketed on the internet with an impressive description combined with a stack of photos and a virtual tour.
After three open houses, 18 groups went through the property, and it was rented within the week. You might think that's all pretty normal; but what was really impressive was Rhy rang us after each open house and discussed with us the tenant applications that he thought were the best. It was the personal approach that demonstrated to us, that NSW Realestate cared about our investment.
Thanks Rhy and thankyou NSW Realestate,
M & J Griffiths
Just a quick email to let you know what a great job Donna does as a property manager.
She always keeps us informed via regular emails and telephone updates and I always feel very confident that she is looking after our interests.
"Over the past fifteen years we have been clients of NSW Real Estate. During that time we have purchased properties, sold properties and been involved in the rental market. We would recommend this company to any person wishing to get involved in any of these aspects of the property market.
The support and personal care afforded by this company extends from Chris Biggs, the Principal, to the girls on the reception and includes the sales team with Grant Larsen as Sales Manager, the rental section with Rhy Pickering as the Manager and the accounts department under Joanne Wilson.
Not only does this company support and look after its clients, but also the members of the staff and this makes for the friendly atmosphere that is evident when you become involved with any member of this team that never hesitates to go the extra mile."
J & J Davies
I just wanted to say thank you so much for the great job you did in restoring my house ready for rental after other local agents were not at all helpful. I really appreciated your professionalism, open lines of communication and the extra things like emailed photos of the condition of the house and also photos of when the house was all fixed up. I can't thankyou enough for everything you did during what was a very stressful time for me."
"We would like to express our sincere gratitude to Fiona regarding the manner in which she deals with us as clients and also the Tenant of our property at Kotuku St.
We felt that the manager of NSW Real Estate should know what a wonderful job she is doing... she keeps us informed of any problems, via email, phone calls and is always available should we have any queries.
Once again we would like you to pass on our thanks"
T & S Melville
"To the Principal and Staff of NSW Real Estate, Coffs Harbour,
Brenda and I would like to thank you all and express our appreciation for the way you have looked after us and our properties over the last seven years.
From the time we purchased our first property with the aid of Rodger Pryce to the magnificent management and finally to selling we acknowledge the extremely high level of professionalism and service you offered. Nothing was ever too much trouble. We have dealt with many agents and we highly recommend NSW Real Estate to anyone wishing to buy property in Coffs Harbour.
We wish you all the best and would look forward to purchasing through you again."
"Thank you for managing so well our block of four investment units in Coffs Harbour over the last several years.
We appreciate you and are very happy to recommend you to any property owner as a trustworthy and innovative company, willing to work to achieve the very best rental outcome for both us as owners and for the peace and stability of good tenants.
Since you first started managing our units, you sought to improve and build up the quality of solid tenancy and best possible rental return. As a result we were able to easily present an excellent investment when we recently sold this property. We attribute your care, involvement and attention to detail to the success of our rental property.
We wish our new buyers every financial success with their purchase of the units and highly recommend that they retain your services as managing agents, as they will be rewarded by your professionalism and knowledge.
May you continue to enjoy an expanding career, and we wish you every success both professionally and personally."
P & K Brown
"Thanks so much Matt!
Will do, love working with you - you are so efficient..."
"Your suggestion is great, I agree with you totally.
Anyway, our property is in the good hand now and we have full of confident on you. You have done wonderful job to us, we are thankful to have you on board and take care of our property."
"I would like to express my appreciation for the way in which you have looked after my property over the years and have always been available to answer my inquiries.
I have just received a report from the selling agent, who have advised me that the property was left in an excellent condition.
They also advised that the purchasers were very happy and send their thanks for your efforts as well.
I would recommend you and your agency to anyone who requires your service."
Have just been out to Daintree and if you have any communication with the tenant from our place please let him know that we were so pleased with how the town house has been left. It is in such good order which makes life a lot easier for Frank and I. We have also been so pleased with the way you have managed the property and have certainly been recommending you to others."
"Message to all would be Property Investors.
You may not find the property that you are looking for on this page but you will find the property managers.
We have just come to the end of 15 years of a working partnership between us and NSW Real Estate involving property management. Why did it end? Simple. We got to a stage in our lives when we needed to download and consolidate, and of course with the full support from NSW Real Estate this was achieved in a professional and caring way.
Just don't look further."
J & J Davies
"Thanks again, the agency has been so easy to deal with, which has been needed with all of the changes over the last few weeks."
"Thank you for being keep close look at our properties. It's very much appreciated.
We are very much appreciate your professionalism towards our properties that managed by you. We can not imagine if our property was managed by another agent, we would be out of pocket by hundreds and thousands dollars. We were very satisfied to switch our property management agent which save our money and avoid possible pricey consequences."
It is fine to give the bond back, the place looked very clean inside. I am pleased that you are happy to be our agents again when the kids move out, this will probably be in about 2 years. We may be looking to sell either this house or the one we live in at that time, and would like to use your agency for that when the time comes."
Just wanted to take the opportunity to thankyou for your help in the process of securing a rental unit.
For what has been a difficult time for me, and what appeared to be a difficult task in finding a suitable unit and dealing with agents,
It was a refreshing change to be shown a little respect and time to help in the process."
I would imagine by now that Donna has had a chat with you over the damage at "Top House" as we call it. However the purpose of this little email is to say that both John and I were most impressed by the way in which Donna carried out the inspection... systematic, high standard, fair and professional.
Thanks for training your staff and running your tight ship and supporting us as landlords - it is such a relief to us."
Thank you so much for your friendly, professional service and the remarkable consideration you showed all involved, including my tenant and myself, during the promotion, showing and negotiations leading to the recent sale of my property.
Unfortunately not every business takes the trouble to treat clients as well as you have, these days. You have certainly restored my faith in real estate agents, even if only those at NSW Real Estate.
Nothing I asked of you was too much trouble, even though we were communicating from a distance and I was doing my own conveyancing. Thanks for your patience.
Please pass on my thanks to all in your team."
"I recently was in Coffs Harbour doing some painting in my property at Price St.There was a water leak in from the Unit 5 bathroom to one of my bedrooms in my unit.
Mr Matthew O'Garey and the girls in the office were of great assistance really helping out organising strata, plumbing and new carpet.
I just wanted to thank everyone at the NSW Real Estate team for their hard work. Greatly Appreciated!"
"I would like to thank Hilary Lawrence for the smooth and fast sale of 28 Bonnie Street Coffs Harbour.
The time was right for me to sell and SELL we did... on the first opening. With the right price and advertising presentation, I got results immediately.
The feedback with Hilary was fantastic, always very informative and honest. I was interstate at the time of sale, and the process was stress free.
I have high regards towards Hilary as I have know her for approximately 3 years. I had regular appraisals leading up to the sale, and have enjoyed her helping me sell my biggest asset and moving on to other adventures.
Thank you to NSW Real Estate for looking after my property whilst it was being rented and any maintenance issues were swiftly fixed."